12 guides

Practical review guides

Step-by-step guides for installing, collecting, moderating and showing reviews, written to be followed, not skimmed.

Practical guide

How to install Sofcy Reviews and add it to your theme

Install the app, switch on the app embed, add the review widget and star badge, and check the result with a test review.

Practical guide

Choose a trigger, delay and reminders, check the sender details, send a sample, and watch the first requests go out.

Practical guide

Pick a delay that matches how long customers need with a product, and use custom timing for products that differ.

Practical guide

Export a CSV from your old review app, import it, check product matching and the import log, and avoid duplicates.

Practical guide

Set publishing rules that stop spam and abuse without hiding honest criticism, and keep a record of every decision.

Practical guide

When to reply in public or in private, how to answer a negative review, and what never to include in a reply.

Practical guide

Make attaching media easy, ask for it at the right moment, and show it where it helps shoppers decide.

Practical guide

Set up coupon rewards that thank customers for reviewing, without biasing what they write.

Practical guide

Check your product review structured data, avoid duplicate markup, and submit the product review feed to Google Merchant Center.

Practical guide

Choose which widgets go on which pages, so reviews help shoppers without crowding the page.

Practical guide

Collect product questions, answer them well, and turn the answers into FAQ blocks.

Practical guide

A final check of the storefront, moderation, emails and Google settings before you rely on the app.

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