How to collect more photo and video reviews

Steps

Ask for media on purpose

1. 01

   Keep attachments on

   Check Settings › Collection flow › Allow photo and video attachments.

2. 02

   Ask in the email

   Say in the request email what a photo would show, for example the fit or the item in use.

3. 03

   Time it for use

   Photos come after the product is in use. Use a delay long enough for that.

4. 04

   Consider a media tier

   With coupon rewards, you can reward photo and video reviews and not text-only ones. Reward media, never the rating.

5. 05

   Show the media

   Add the Photo and video carousel and let shoppers sort by Pictures first or Videos first.

Privacy

Check what's in the picture

• Hide or edit media showing addresses, order labels or other people's faces.
• Do not reuse customer photos in ads without the customer's permission.