How to import reviews from another app

Steps

Import without losing anything

1. 01

   Export from the old app

   Download its full review export as CSV. Keep a copy of the original file.

2. 02

   Try a small file first

   Import a copy with a few rows to check that ratings, dates, names and products come through as expected.

3. 03

   Choose the source

   In Settings › Import reviews, pick the app you are leaving. If it is not listed, use the spreadsheet wizard.

4. 04

   Map columns and products

   In the wizard, map each column, choose how rows identify products (for example by handle or ID), and match any products that were not found.

5. 05

   Read the import log

   Every import is logged. Download the rows that failed, fix them, and import only those rows again.

6. 06

   Check the storefront

   Open a few product pages and compare their review counts with the old app.

Avoid surprises

Things that commonly go wrong

• Products renamed or deleted since the review was written will not match. Match them by hand or leave them out.
• Importing the same file twice can create duplicates. Import the full file once, then only fixed failed rows.
• Imported reviews keep the Imported source, so you can find and check them in the inbox.