Automatic review requests

How it works

The right email at the right time

• Choose the trigger for online orders: after fulfillment or after delivery.
• Set the delay in days. The defaults are 14 days for online orders and 7 days for point-of-sale orders.
• Add a first reminder and an optional second reminder, each with its own delay.
• Limit how often one customer is asked: no limit, once every 30 days or once every 90 days.
• Choose how many products from one order are requested (one to seven) and which go first: most expensive, least expensive, random, or fewest reviews.
• Star links in the email open the product page with the review form and the chosen rating already selected.

Custom timing

Different products, different moments

Custom timing schedules give a set of products their own trigger, delay (in days or hours) and reminders. Use them when some products need weeks of use before a fair review, or when a consumable is used the day it arrives. Each schedule has a name and can be switched off without deleting it.

Stay in control

See every request

• Reviews › Review requests lists scheduled, sent and failed requests with search, a status filter and sorting.
• Cancel unsent requests, block a customer from future requests, group by order, or export the list.
• Customers can unsubscribe from review emails, and unsubscribed customers are skipped.