Replies
Answer in public or in private
- A public reply appears under the review on your storefront. A private reply is emailed to the reviewer.
- Start from a drafted reply in a friendly, professional, empathetic or enthusiastic tone, then edit it.
- The reviewer can be emailed when you reply, using the merchant reply template.
Curation
Organise without changing what customers said
- Pin a review to keep it at the top of the product's reviews.
- Feature a review to include it in carousels.
- Tag reviews to group them for filtering and export.
- Move a review to another product, archive it, or edit it.
- Share a review on social media or turn it into a branded social proof image.
Plan
Included in Forever Free. Compare plans.
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